Frequently Asked Questions

We accept Credit Cards, PayPal and Bank Transfers

Yes, we do! We offer Affirm when you order through the site or when paying for the invoice. Read how to apply here

All our products ship before paid in full.

If you are a member of our MPRO CLUB, you are eligible for 4% cashback for most of our products.
The amount of cashback for each product can be seen under the product title on its page.

You can read about how to use your cashback here.

Contact us and we will work with you to process your payment.

Most orders ship within 2 weeks unless stated otherwise on the product page. Contact us if you have questions about your order.

We ship to many countries. Contact us to confirm the shipping to your country.

Domestic orders are shipped via UPS Ground, and international orders are shipped via UPS Standard or UPS Worldwide.

The shipping price does not include customs duties or import fees. We recommend reaching out to your local customs to find out about the fees.

Machines and supplies are made of metal and are heavy.

Manual press machines weigh anywhere from 20 to 50 lbs (9 to 22 kg).

Supplies for 1000 magnets can weigh up to 120 lbs (54kg).

Yes, we created MPRO Builder for all our customers. It allows to design buttons and magnets and then print them in a matter of minutes.

You can request new features directly from the app and make it a better experience.

Go to MPRO Builder

We partnered with one of our customers to license their custom-built software for a monthly fee to anyone who wants to collect customers' images on a website and create custom photo magnets.

You can purchase license from this website https://www.ninemags.com/

We offer a lifetime warranty against defects on all of our button machines.

We accept returns for a 15% restock fee within 90 days from delivering the equipment. Returns over 30 days are eligible for store credit only.

Once your equipment is delivered, we will examine it and issue a refund for the equipment cost minus 15% restocking fee. We do not refund the shipping cost.

If the machine requires maintenance or repairs, we will notify you about the cost and deduct that from the refundable amount.

The customer covers the shipping cost to send the equipment back to us.

Full return terms

Contact us as soon as possible if you consider canceling your order.

Orders will be canceled and refunded in full if canceled within 3 days (72 hours) from the order placement.

Orders canceled after that period will incur a 3% cancellation fee.